Apple reopens nearly 100 of its stores worldwide but customers are required to wear facemasks and submit to temperature checks and health questionnaires at the door

  • Apple will implement deep cleaning throughout the day and allow more space
  • The company says it plans to reopen 25 stores in seven US states next week
  • They are opening stores using local official advice and data and only when safe
  • Here’s how to help people impacted by Covid-19

Apple will require facemasks and temperature checks for customers coming into its stores as it plans to reopen in more locations around the world.

The company says it will also implement deeper cleaning, health questions and change the layout to allow more room between customers in the stores.

All Apple Stores outside of China were closed ‘until further notice’ mid-March in response to the coronavirus pandemic that has put much of the world in lockdown. 

Almost 100 stores have already opened under the new control measures, according to the company, with dozens more opening in the next few weeks.

Apple will require facemasks and temperature checks for customers coming into its stores as it plans to reopen in more locations around the world

Apple said closing all of its retail stores was an ‘unprecedented step’ required to protect the health and wellbeing of customers and staff.

According to 9to5Mac 99 of Apple’s 510 stores are open or opening soon – including 25 due to open in the US next week, 12 in Canada and 10 in Italy.

There are currently no plans in place to reopen the 38 UK Apple stores. 

‘In Greater China, we saw the importance of swift action – and the critical importance of social distance – to slow the virus’ spread,’ said Retail SVP Deirdre O’Brien.

‘As time has gone on, we’ve continued to refine and expand our in‑store health and safety measures, which have proven so effective in places like Greater China, where our stores have been safely open for months.’

O’Brien said they would only move forward in opening other stores when they can confidently keep customers and staff safe.

The company are studying local cases, long-term trends and guidance from national and local health officials before deciding whether to reopen a store.

‘A store opening in no way means that we won’t take the preventative step of closing it again should local conditions warrant,’ said O’Brien.

Apple said they are focusing on ‘limiting occupancy’ and giving customers and employees plenty of room – with a focus on one-to-one appointments.

The company says it will also implement deeper cleaning, health questions and change the layout to allow more room between customers in the stores

‘Face coverings will be required for all of our teams and customers, and we will provide them to customers who don’t bring their own,’ said O’Brien.

Apple has opened 99 of its 510 stores so far 

Country (open stores) 

  • Australia (21) 
  • Austria (1) 
  • Belgium (0)
  • Brazil (0) 
  • Canada (0)
  • China mainland (42)
  • France (0) 
  • Germany (15) 
  • Hong Kong (6) 
  • Italy (0) 
  • Japan (0) 
  • Macao (2) 
  • Mexico (0) 
  • Netherlands (0) 
  • Singapore (0) 
  • South Korea (1) 
  • Spain (0) 
  • Sweden (0) 
  • Switzerland (4) 
  • Taiwan (2) 
  • Thailand (0) 
  • Turkey (0) 
  • UAE (0) 
  • UK (0) 
  • US (5)

Source: 9to5Mac 

‘Temperature checks will be conducted at the door, and posted health questions will screen for those with symptoms — like cough or fever — or who have had recent exposure to someone infected with COVID‑19.’

Apple said it would also deep clean surfaces, displays and products in high traffic areas through the day.

They are also looking at different ways of serving customer needs more effectively – both online and in the stores.  

‘The response to COVID‑19 is still ongoing, and we recognize that the road back will have its twists and turns,’ O’Brien said in a blog post.

‘But whatever challenges lie ahead, COVID‑19 has only reinforced our faith in people – in our teams, in our customers, in our communities. 

‘Down the road, when we reflect on COVID‑19, we should always remember how so many people around the world put the well‑being of others at the center of their daily lives.’   

Only 5 of the 271 US stores are open and none of Apple’s 38 UK stores are currently open and there are no plans in place to reopen them in this round. 

In Australia all but the Sydney Apple Store has already reopened and the Sydney store is closed for refurbishment.

All stores on the Chinese mainland, Germany and Hong Kong have already reopened but most countries have no open stores due to COVID-19 lockdown measures. 

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