Just 58 per cent of passengers were “satisfied” with the terminal.
Second worst was Gatwick Airport (66 per cent), then Oxford (67 per cent) and Clapham Junction (69 per cent).
Also among the bottom 10 stations were London Victoria (72%), Hull (73%) and Cardiff Central (75%).
Top was London King’s Cross (96 per cent), London St Pancras (95 per cent), Birmingham New Street (92 per cent) and Reading (92 per cent), in the survey of 28,000 people for watchdog Transport Focus.
One Gatwick Airport passenger called the station "cramped" and complained about the overcrowding issues.
Other critical respondents called London Victoria "grubby" considering it's such a massive station.
Another displeased commuter unhappy said Glasgow Queen's Street renovtation project made the station look like a "bomb".
A spokesman said: “Top priorities include arrival time information, waiting rooms and overall look.”
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