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The CEO explained that Emirates has "worked hard to put in place measures at every step of the customer journey to mitigate risk of infection, and we have also revamped our booking policies to offer flexibility."
"We are now taking it to the next level, by being the first in the industry to offer our customers free global cover for COVID-19 medical expenses and quarantine costs should they incur these costs during their travel," he continued. "It is an investment on our part, but we are putting our customers first, and we believe they will welcome this initiative."
Per the terms and conditions of the new policy, Emirates specified that COVID-19 testing costs are not covered. All expenses must be approved before they are covered.
Expenses will only be settled directly with the hospital, clinic or other medical facility. If you pay, you will not be able to claim these expenses later, the guidelines outline. Services which have not been organized by Emirates COVID-19 Cover Assistance will not be reimbursed or paid.
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