Netflights.com rated the best comparison site for booking flights, beating TravelUp and Expedia into second and third

  • Which? rates seven sites on categories such as value for money and service 
  • Netflights.com receives an overall customer satisfaction score of 68 per cent 
  • Worst rated is Gotogate, which only gains a 49 per cent satisfaction score

Netflights.com has been named as the best comparison site for booking flights by an influential consumer group.

The website beat competitors Travel Up and Expedia into second and third place in the study, which was conducted by Which?

The research looked at which sites offer the best value for money, the best customer service as well as how easy they are to use, how relevant the search terms are and the transparency of fees.

Netflights.com has been named as the best comparison site for booking flights in a new report by Which?

Netflights.com receives the highest rating for value for money with 80 per cent of respondents saying they chose the site because it offered the best possible fare.

Other customers praised the website for its customer service with one singling out how helpful it was with name changes and cancellations. Overall customer satisfaction is at 68 per cent.


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In second place is Travel Up, which has a customer satisfaction score of 65 per cent, scoring four stars out of five across all of the categories.

Expedia comes third, with 64 per cent, although Which? said there were several complaints about customers being ‘spammed with emails’ after booking.

Rounding off the top five is Opodo on 60 per cent customer satisfaction followed by Ebookers on 57 per cent.

Lastminute.com is in sixth spot with a customer satisfaction score of 53 per cent.

Bottom of the table is Gotogate with a 49 per cent satisfaction score and only two stars for ease of use, transparency of fees and customer service

THE WHICH? RANKING OF FLIGHT COMPARISON BOOKING SITES 

1. Netflights.com 68%

2. Travelup 65%

3. Expedia 64%

4. Opodo 60%

5. Ebookers 57%

6. Lastminute.com 53%

7. Gotogate 49%

 Source: Which?

However, bottom of the table is Gotogate, with a 49 per cent satisfaction score and only two stars for ease of use, transparency of fees and customer service.

Matt Bell, chief commercial officer at Netflights.com, said: ‘We’re thrilled to have performed so well in Which? Travel’s flights and hotel booking sites review.

‘We ourselves know that Netflights is the business when it comes to offering great value for money and transparent pricing to our customers and it’s great to hear that both our customer and the highly respected Which? review team agree.

‘We work hard to ensure that our customer experience is second to none and for this to also be recognised is the cherry on top.’

MailOnline Travel has contacted Gotogate for comment.

  • Visit www.mailtravel.co.uk for great travel deals. 

 

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