The hotel charge that guests always complain about – but you'll never get it scrapped from your bill | The Sun

A HOTEL employee has revealed the room charge that guests always complain about but it'll never get scrapped.

Justin Aldrich has worked at hotel chain Marriott for more than seven years, and in that time he's learnt a lot about the industry.

In an article in Insider, Justin revealed the one charge hotel guests are bound to moan about.

He said: "We get guests every day who will go to war to stop their credit card from being held for an extra $25 incidental hold, which the hotel needs on file to cover things like charging room service to your tab or paying for any damages you may leave behind."

An incidental hold charge is used by hotels as an insurance policy that covers costs such as damages, room service and trips to the mini bar.

Justin added: "Truthfully, they most likely authorised your card for a little bit extra and didn't explain it to you, but there's no need to get red in the face.

Read More on Hotel Charges

Hotel guest ‘nearly passes out’ at shocking cost for bottle of water from minibar

I’m a frequent traveller and I always steal the same thing from hotels

"If you don't leave damages, order a pay-per-view movie, or charge things to your room, the money will be released back to your card in three to five days, I promise."

Another hotel employee echoed Justin's claim too.

Hotel worker Andréa DiBruno explained that hotel guests are always concerned about charges placed on their debit or credit card.

She explained that payment cards are used at the check-in desk to authorise the transaction.

Most read in News Travel

HOL BLOW

Major risk to summer holidays as Spanish hotspot announces new 'tourism model'

NEAR WE GO

The most popular holiday destination on the planet is only an hour from the UK

PASS IT ON

The simple passport mistake that a million Brits make – & it’s costing you money

LET IT GO

Jet2 passenger spots hilarious graffiti on plane and everyone agrees with it

She said: "We'll do a transaction with your card. We will be authorising your payment, not charging. Yes, there is a difference.

"The authorisation is a temporary hold, so stop yelling at us when we ask for your card."

While most holidaymakers will get their hold charge returned to their account, some will be billed for damages or mini-bar beverages.

For example, one hotel guest was shocked to discover that they would be charged £41 just to use the fridge in their room.

One travel money expert revealed the five costly mistakes travellers make with holiday cash.


Source: Read Full Article

Previous post The special app pilots use to check the weather and keep passengers safe | The Sun
Next post There's something unique about this roast dinner… can YOU work it out?