Managers said John Yeoman, 62, and Denise, 63, could come to see the 90-year-old because the facility has had no cases of coronavirus.
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All family visitors to the Eothen Homes care home in Whitley Bay, North Tyneside, will be temperature tested for health.
The no-touch meetings are outside and by appointment.
Manager Dawn Esslemont said: “Because we have been so lucky not to have any coronavirus in the home – none of the residents have any symptoms – we have taken the small steps forward to make sure residents can have access to their relatives.
“It’s lovely for the residents to see them face-to-face, we have been working very hard trying to keep them in touch via phone, FaceTime and Zoom, but they are not the same.
“There’s no hugs, kisses or touching as we have to be careful, we need to take little steps forward.”
The manager also praised her 42 members of staff who stuck to strict guidelines to help protect the residents of Eothen Homes care home.
“I think the staff have made a lot of commitment to the home and they have done a fabulous job.”
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