Barclays becomes the third bank this WEEK to suffer online banking issues: Thousands of customers struggle to access their accounts… days after NatWest and HSBC also had problems
- Barclays’ online banking system and app have both crashed this morning
- Thousands of customers complained of being unable to access their accounts
- Barclays customers first began experiencing issues at around 06:00 BST
- MailOnline has approached the bank to find out what is causing the problems
Barclays’ online banking system and app appears to have crashed this morning, leaving thousands of customers unable to access their accounts.
According to Down Detector, which monitors website outages, around 2,000 users began experiencing issues at around 06:00 BST.
A number of people have taken to social media to express their frustration.
One Barclays customer wrote on Twitter: ‘Barclays is there a problem with online banking can’t see my account??’
Another added: ‘Is anyone else’s Barclays app down?? Can’t see any of my accounts when I open the app?’
Barclays’ online banking system and app appears to have crashed this morning, leaving thousands of customers unable to access their accounts
According to Down Detector, which monitors website outages, around 2,000 users began experiencing issues at around 06:00 BST
The majority of issues reported – 68 per cent – related to mobile banking, while a further 25 per cent were about online banking and 7 per cent mobile log ins, according to Down Detector.
MailOnline has approached Barclays for a comment about the outage.
On Twitter, the bank acknowledged it was having problems, writing: ‘We’re looking into the problem now, and we’ll update you here as soon as possible.’
Replying to one customer, Barclays UK Help tweeted: ‘Thanks for your message and please don’t worry! We’re aware of the issues with the app, the team are working hard to fix this ASAP.’
A number of people have taken to social media to express their frustration about the outage
Down Detector’s ‘heat map’ of user-submitted problem reports shows affected customers are mostly in London and Plymouth, with other cities such as Manchester, Birmingham and Nottingham hit too
Down Detector gets network status updates from various sources including social media and reports submitted to its website.
The website’s ‘heat map’ of user-submitted problem reports shows affected customers are mostly in London and Plymouth, with other cities such as Manchester, Birmingham and Nottingham hit too.
The outage comes just 48 hours after both HSBC and NatWest also suffered problems with their online banking systems.
On Monday morning, HSBC customers were unable to access their accounts for around two hours before the problem affecting HSBCnet was resolved.
A few hours later NatWest also experienced issues, with its customers struggling to log into their accounts via online and mobile banking.
Both banks apologised for the disruption when the problems were fixed but neither revealed the cause of their respective outage.
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