Sky Mobile is DOWN: Service crashes leaving thousands of Britons unable to make or receive phone calls
- According to Down Detector problems with Sky Mobile started around 13:37 BST
- Sky is looking into the issue and apologised to customers for ‘any inconvenience’
- It follows a seven hour outage at Vodafone that left thousands without internet
It’s one of the most popular networks in the UK, but it appears that Sky Mobile is experiencing issues this afternoon.
According to Down Detector, the problems started at around 13:37 BST and are affecting users across the country.
‘We are aware that some Sky Mobile customers are experiencing issues with making and receiving calls right now,’ Sky tweeted.
‘We are investigating the issue and we are sorry for any inconvenience this may be causing.’
So far, more than 1,945 issues have been logged on Down Detector, with most reports coming from London, Edinburgh, Leeds, Glasgow, Birmingham, Motherwell, Manchester, Bristol, and Leicester.
It’s one of the most popular networks in the UK, but it appears that Sky Mobile is experiencing issues this afternoon
So far, more than 1,945 issues have been logged on Down Detector. Of those who reported problems, 72 per cent said it was with their phone, 26 per cent with internet, and one per cent with television
Of those who reported problems, 72 per cent said it was with their phone, 26 per cent with internet, and one per cent with television.
Several frustrated users have taken to Twitter to discuss the outage.
‘What’s happening please? I’ve missed calls from my little ones school about them being unwell. They had to call my elderly mother nearly 40 miles away. Luckily we could FaceTime still,’ one user wrote.
‘What’s the ETA of it being fixed please? I have important phone calls throughout the day and being a new customer this is definitely not the service I expect,’ another added.
And one vented: ‘Not great really, when trying to get hold of people urgently when I’m out and about. I’m assuming that there will be some sort of recompense for the inconvenience caused.’
Down Detector’s heat map shows where user-submitted problem reports have been concentrated in the UK
‘Not the service I expect’: Affected users took to Twitter to vent their frustration with Sky Mobile
Sky Mobile provides television and broadband internet services for UK users – but it’s been experiencing issues this afternoon
‘We are aware that some Sky Mobile customers are experiencing issues with making and receiving calls right now,’ Sky tweeted. ‘We are investigating the issue and we are sorry for any inconvenience this may be causing’
Yet another customer posted: ‘I am not able to make any outbound calls nor am I able to receive inbound calls. I believe your network has failed!’
And another said: ‘Our business uses sky mobile and we are losing customers because they can’t call us and we can’t call them!!!!’
The outage comes just one month after Vodafone experienced a seven hour outage that left thousands unable to access the internet.
Hotspots were in London, Manchester, Birmingham and Cardiff, although social media users in other locations also complained of problems.
A Vodafone spokesperson said: ‘We have now fixed the issue impacting just over 1% of our home broadband customers today.
‘Customers should already be seeing their connectivity return. We sincerely apologise for the inconvenience to anyone impacted today, and can confirm this was an isolated incident.’
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Switch provider
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Bag extra discounts
Some providers offer mobile and energy deals or discounts on other services. For example, EE, Virgin Media and Vodafone offer discounted mobile phone deals, while SSE and Utility Warehouse often offer cheaper broadband and energy bundles.
Refer a friend
Many broadband providers offer bonuses if customers refer a friend. These usually come as a gift card, but some providers offer bill credit or money off your tariff.
Source: Which?
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