Bar owner hits back at customer who ‘berated staff, driving one to tears’

We use your sign-up to provide content in ways you’ve consented to and to improve our understanding of you. This may include adverts from us and 3rd parties based on our understanding. You can unsubscribe at any time. More info

Ann Hillyard, co-owner of The Algiers Inn in Baltimore in County Cork, Ireland, said she hoped the woman will “never darken our door again”. The customer describes the owner, Ann’s husband Bill, as “an American owner bringing disgrace on Irish Hospitality” adding that he’d “no balls and sent a young girl to deal with disaster”.

But Mrs Hillyard who, with her partner grew up in California, US, insisted the food was “hot and fresh,” Cork Beo reports.

The reply reads: “Even though we knew your food was hot and fresh, we offered to recook it, replace it, or take it away and not charge you for it. Instead, you chose to moan about it as you ate all of it.

“I apologised to you and you mocked me for it. Then you continued to berate our staff, driving one to tears with your relentless haranguing. She was consoled by other guests who witnessed your deplorable behaviour.

“Your reputation as an insatiable complainer is well-known in Baltimore.

“That evening, in fact, you had complained at Casey’s about your accommodation before you arrived to us and again at Bushes about the wine after you left us.

“It’s a small village, we all talk. The silver lining to your one-star review is the knowledge that you will never darken our door again.”

The Algiers has been in business for more than 130 years in Baltimore, a historical coastal village in southwest Ireland.

Nearly 60% of its TripAdvisor reviews are in the “excellent” category.

One recent review reads: “I had a great meal in The Algiers and found the service and staff very good. Will definitely return and recommend it to my friends.”

Another states: “I have eaten in The Algiers a few times and the food has always been beautiful and the service great, thank you.”

Source: Read Full Article

Previous post Kanye West gave baby Birkin bags away as party favors for Julia Fox’s birthday
Next post VDL’s threat backfires as Russia and China strike new terrifying deal to CUT EU out