Customer is trapped in Brazilian bank for HOURS after branch closed for the day with him inside
- Ezequiel da Silva was stuck for two hours inside a bank branch in Recife, Brazil, on Tuesday
- Da Silva said he was on his way home and walked into a bank to take out money and see if his paycheck had cleared before noticing the doors were closed
- He recalled shouting at people outside the bank and calling the police before a guard arrived and let him out
Bank error, not in his favor.
A bank customer may be in line for a nice payday after he was trapped inside a branch for two hours in the northeastern Brazilian state of Pernambuco.
Ezequiel da Silva was on his way home when he decided to stop at an Itaú branch in downtown Recife on Tuesday to withdraw money and see if his paycheck had cleared.
Before entering the building, da Silva, who works as a porter for the medical examiner’s office, asked a guard on site if the bank had closed, according to news outlet G1.
Da Silva recalled swiping his bank card at the door to enter the area where the 24-hour ATM was located when his nightmare began.
Ezequiel da Silva spent two hours trapped inside an Itaú bank branch in Recife, Brazil, on Tuesday. Da Silva revealed he went to the branch to withdraw money and see if his paycheck had cleared before noticing that the doors were locked when he tried to exit
Ezequiel da Silva said a guard at the Itaú bank branch in downtown Recife told him the bank was open when he went to withdraw funds from a 24-hour ATM machine
‘I went in to see if my salary had entered (the account) and when I came back the bank was locked and I was stuck here,’ he said.
The customer sought help by screaming at pedestrians and tried calling the police to no avail.
Da Silva complained to G1 he had been working all day and badly wanted to have a meal, but was losing hope because nobody was acknowledging his cry for help.
Ezequiel da Silva filmed his two-hour ordeal inside the Brazilian bank where he was trapped for two hours Tuesday
Da Silva shared video while he was trapped inside the bank showing the dark hallway as he waited for rescue.
He desperately reached out to the outlet later in the evening and they managed to call the Military Police.
But during the call, a bank security showed up and let da Silva out of the branch.
A police unit later arrived and accompanied da Silva to a station, where he was able to file a report.
Itaú released a statement apologizing to da Silva and said it was available to support him in anyway possible.
‘We are investigating the case to identify and correct any flaws in the processes in order to prevent an incident like this from happening again’.
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