SOME eligible parents are furious they are still waiting to receive their September child tax credit payments, but the IRS is promising the check is on its way.
The third payment went out on September 17 but the agency said on Friday they had to fix a “technical issue” that caused delays.
'We apologize'
The IRS said: “We know people depend on receiving these payments on time and we apologize for the delay.”
The agency said that less than two percent of eligible families were delayed and they should’ve received direct deposit payments on Friday or will receive mailed checks “in the coming days.”
“The impacted group primarily included taxpayers who recently made an update on their bank account or address on the IRS Child Tax Credit Update Portal and affected payments to married filing jointly taxpayers where only one spouse made a bank or address change,” the IRS said.
What if you received less money than expected?
The agency responded to those who believe they received less money than they expected.
“If only one spouse changed an address or bank account, the other spouse’s half could be going to the old address or bank account,” the IRS said.
“In these instances, the full payment will still be distributed. Monthly payment amounts can also change depending on recently processed tax returns. We encourage people to check the IRS CTC Update Portal for the latest payment information.”
Check on your payment status
For those looking to check the status of their payment, the quickest way is to log in through the IRS Update Portal.
There, Americans are able to check their payment history, as well as manage any advanced payments – though they will need to create an ID.me account first.
Read our child tax credit live blog for the very latest news and updates…
If the payment is coming by mail, the IRS encourages eligible Americans wait several business days before the check arrives.
For those hoping for such payments by direct deposit, if the payment history portal says a payment been sent, they should then check their bank account to see if an amount of up to $300 per child has cleared.
According to the White House website, transactions will show the company name "IRS TREAS 310" with a description of "CHILDCTC".
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