AN 11-year-old boy had his dream holiday in Turkey ruined after he was left with horrific sunburn – despite his mum claiming she slapped on factor 50.
Mum Jessica Ellis, 35, said she was left in tears after watching her son Kainen roll around in "agony" from the pain of the blisters during their first family holiday since 2019.
Jessica said her son had been smothered in factor 50 Nivea sun scream every day – but says he was still left with severe sunburn after a week in the sunshine at the Eftalia Splash Resort in Antalya.
She said the youngster was forced to spend the second week of his holiday hiding in the hotel room while his siblings, who had used different sun cream, carried on playing outside.
Kainen was forced to visit the doctors every morning where a nurse popped the blisters all over his arms and shoulders.
Jessica said she has been left heartbroken by what happened to her little boy – and now wants to issue a warning to parents about using the sun cream.
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Although Kainen's skin has steadily improved, Jessica fears her little boy could be left physically scarred by the ordeal.
A spokesperson for Nivea said it is urgently investigating the incident and the company is in touch with the family to understand more about what happened.
But Jessica, who lives in Retford, Nottinghamshire, with her partner Lee Tatt, 39, and her three children said: "This was our first holiday since 2019, and it cost £5,000 for us all to go, but my son's holiday was ruined.
"He was covered in blisters, all over his arms and shoulders. He was in absolute agony.
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"I was crying when I first saw the blisters, and now I'm heartbroken for my boys as it could scar.
"I won't ever use the sun cream again – it's a well known brand and I'm just so disappointed."
Jessica said she made sure to cover her kids in sun cream in the heat – and says she generously applied Nivea Kids Sun Cream Trigger Spray SPF50 to Kainen's shoulders and arms.
Towards the end of the first week, Jessica noticed Kainen's upper body was becoming red and sore, but thought it was just a touch of sunburn.
It wasn't until a few days later when Kainen woke up with painful blisters covering his arms and shoulders that Jessica realised just how bad he was suffering.
Jessica said: "He didn't sleep that night, he was in agony, just rolling around in pain in his bed while we were all asleep.
"I left him in bed in the morning when we went downstairs for breakfast so he could catch up on sleep as he hadn't slept at all.
'DISGUSTED'
"When I came back upstairs, he was stood in the front of the mirror in a total panic as he could see the big blisters in his reflection.
"He had huge blisters all over his arms and shoulders, they looked so painful.
"I was crying and he was thinking about what could be the worse that could happen to him."
Jessica said Kainen's younger brother, Preston, had used different sun cream – but slapped the Nivea on his nose which also suffered from sunburn, the mum alleges.
When the family arrived back in the UK, Jessica took him to A&E where docs redressed the blisters and gave the mum cooling cream.
She said: "I'm heartbroken for my boys as it could scar.
"I won't ever use the sun cream again – it's a well known brand and I'm just so disappointed."
The spokesperson for Nivea said: "We are currently in contact with the consumer to understand more about what happened in this instance and to get relevant product information that will help our urgent investigation.
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"We rigorously test each of our Nivea Sun formulations and their labelled SPFs according to internationally standardised test methods at independent test institutes, so we can always ensure the consistent, high-quality efficacy and consumer safety of all Nivea Sun products.
"We would like to stress the importance of regularly reapplying sunscreen and where possible seeking shade and covering up when spending time in the sun, especially between 11am and 3pm when the sun is most intense."
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