SHOPPERS who ordered a "grey" sofa from DFS have been left fuming after being delivered the "wrong colour" settee.

After browsing catalogues and the furniture giant's website, dozens of customers opted for a grey sofa – but were baffled when a brown one turned up on the doorstep.

The fed-up buyers say they have been "stuck" with the incorrect coloured sofas "for months".

Sarah Temple 38, is one of many DFS customers disappointed with their purchase which she said looked nothing like it did online.

She said she'd seen the sofa she wanted on the store's website and, although there wasn't that exact colour on display, she was assured she'd picked the right one using samples.

But, when the sofa eventually arrived in December last year, it looked nothing like the grey shade Sarah had expected, she said.

The sofa DFS had delivered was a light chocolate brown – and at that moment she was sure they'd been a mistake.

But DFS checked with the manufacturer and later informed Sarah there was no mistake – and this was just the colour she'd chosen.

She said: "My initial thought when they arrived with the sofa was, 'it's okay there's obviously been a mistake and they'll just take it back'.

"But, to my disbelief, they tried to tell me this is the colour I chose.

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"They said the colour of the sofa matches the swatch I picked in store when it just blatantly does not.

"There is nothing grey about this sofa in the slightest, and any person with a brain can clearly see that.

"When I said I wanted it taken away they just ignored me and when I went to the store manager he told me I could go no higher – it was an outrage."

More than £2,600 out of pocket and stuck with a sofa she despised, Sarah decided to apply for the popular BBC TV show 'Rip Off Britain'.

The show aired on January 31 and shortly after DFS quickly contacted its producers to tell them they'd decided to offer Sarah a full refund and that they'd collect the sofa.

Sarah was happy with their decision, but this didn't stop her wondering how the furniture giant could justify that the sofa was grey.

So, she decided to create a Facebook group for people who'd had a similar experience with DFS – and discovered a community of disgruntled sofa owners.

Scores of social media users flocked to Facebook to blast the bizarre "grey" colour.

Similar to Sarah, Halifax resident Mike McMaster, 49, and his wife Nicola, 45, say they are stuck with a brown sofa which is supposed to be grey.

Mike's post read: "This is our 'grey' sofa in natural sunlight. The carpet is grey for sure… not sure about the sofa though!"

Joanne Kain, 49, also contributed to the online forum explaining how she too had been mislead by DFS, but they are not offering her any money back.

Joanne, from Newcastle upon Tyne, said: "The whole thing has been an absolute nightmare.

"I was told the sofa was going to be delivered last October, so I sold my sofa.

"Then I had to use garden chairs for two months because it didn't arrive until December – and the worst part is, it arrived brown!"

A spokesperson for DFS said: "At DFS we take customer service extremely seriously and we were sorry to hear of any occasion when a customer is disappointed with the colour of the sofa selected."

The spokesperson explained buyers will choose from a swatch book, with colours ranging from "a warm brown grey to a very light grey".

The spokesperson added: "It is the customer’s responsibility to choose the right colour for their home and fabric swatches can be ordered before purchasing to help with this decision making process.

"There may be some small variations from our showroom models and we clearly highlight this on our swatch samples in store and online.

"We work hard to provide our customers with both a product they love and a positive experience."

"In the instance of Ms Temple, she ordered in store from the swatch book and chose 'grey' which is a brown / grey. After a house visit from a service manager with the store swatch book, we can confirm that the colour she ordered is the colour she received."

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