How does YOUR service stack up? Ofcom reveals the UK’s most complained-about broadband providers – with Shell Energy topping the list
- Ofcom’s latest figures show the most complained-about providers
- Between April and June, Shell Energy had 31 complaints per 100,000 customers
- Sky received the least complaints, with 3 complaints per 100,000 customers
With the UK in the midst of a cost-of-living crisis, many Brits are looking for ways to save money, including taking a closer look at their broadband provider.
Now, Ofcom has revealed the UK broadband providers with the most complaints, with Shell Energy topping the list.
Between April and June this year, the firm generated 31 complaints per 100,000 customers – almost three times higher than the industry average.
In contrast, Sky received the least complaints, with just three complaints per 100,000 customers during the same period.
Ofcom has revealed the UK broadband providers with the most complaints – with Shell Energy topping the list (stock image)
Between April and June this year, Shell Energy generated 31 complaints per 100,000 customers during the period – almost three times higher than the industry average
Broadband complaints per 100,000
Ofcom’s latest figures show the most complained-about providers for home phone, mobile, broadband and pay-TV.
For broadband, Shell Energy topped the list as the most complained-about provider (31 complaints per 100,000).
‘The most complained-about issue was how it handles customers’ complaints,’ Ofcom said.
Shell Energy was followed by Vodafone and TalkTalk, which both clocked up 18 complaints per 100,000 between April and June this year.
In contrast, Sky was the least complained-about provider (three complaints per 100,000), followed by EE (six complaints per 100,000) and BT (eight complaints per 100,000).
In terms of mobile, BT Mobile and Virgin Mobile were the most complained-about pay-monthly mobile operators, with four and three complaints respectively per 100,000 customers.
‘Complaints are primarily about customers’ experience when changing provider (BT Mobile) and how their complaint had been handled (Virgin Mobile),’ Ofcom said.
At the other end of the scale, Tesco Mobile, EE, Sky Mobile and iD Mobile attracted the fewest complaints in the mobile sector.
For home phone, Shell Energy topped the list once again as the most complained-about provider, with 23 complaints per 100,000 – four times higher than the industry average.
TalkTalk, Virgin Media, Vodafone and NOW Broadband also attracted more complaints than the industry average of six per 100,000 customers.
Sky was the best performing home phone provider, attracting just two complaints per 100,000 customers.
For Pay-TV, Virgin Media was found to attract the most complaints, with 10 per 100,000
Finally, for Pay-TV, Virgin Media was found to attract the most complaints, with 10 per 100,000.
‘The most common reason for these was how it handled customers’ complaints,’ Ofcom said.
Sky received the fewest pay-TV complaints, followed by EE and BT.
‘Overall complaint numbers are stable, but these figures show some providers need to step up,’ said Lindsey Fussell, Ofcom’s Group Director for Networks and Communications.
‘And with household budgets being squeezed during the cost-of-living crisis, people will be taking a closer look at their provider to make sure they’re still the right one for them.’
WHAT ARE THE PLANS TO SUPPLY THE WORLD WITH INTERNET?
Internet access was declared as a basic human right in 2016 by the United Nations.
However many people around the world struggle to get online due to a lack of infrastructure or extortionate costs.
Worldwide, 3.8 billion people remain without fast and reliable broadband service, according to the application.
Several companies have since launched endeavours to provide coverage around the world.
Amazon has launched Project Kuiper which it describes as ‘a long-term initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.’
The firm has recently filed an application with the FCC to launch more than 3.000 low Earth orbit satellite into space to help with the project.
The satellites will orbit 589km to 629km (366 to 391 miles) above Earth.
The ROK GROUP will be launching a City Wide Wi-Fi network across 25 Indian cities.
The move comes in line with the Indian Government’s efforts to provide internet access to every Indian City.
Wide Wi-Fi Network will offer internet access across large portions of India and will be operated in association with BSNL.
It was founded with one purpose, to bring high-speed internet to India.
Elon Musk’s STARLINK project pioneers the use of low-orbit satellites to provide more efficient internet for the world.
SpaceX intends to start launching operational satellites as early as 2019, with the goal of reaching the full capacity of 4,425 satellites in 2024.
The Federal Communications Commission (FCC) have approved the plan, which just requires SpaceX to launch 50 per cent of the satellites by March 2024, and all of them by March 2027.
They are the first in a constellation of thousands of satellites, designed to provide low-cost broadband internet service from low Earth orbit.
FACEBOOK is working on plans for project ‘Simba’, named after the Lion King character, an underwater cable that will circle the continent with landings on multiple coasts.
Facebook is in talks to develop an underwater data cable that would encircle the continent, according to people familiar with the plans, an effort aimed at driving down its bandwidth costs and making it easier for the social media giant to sign up more users.
GOOGLE‘s underwater cable plans are much further along, as it has confirmed construction plans for a cable connecting Portugal and South Africa.
Google’s cable, named Equiano, will have 20 times the capacity of the most recent projects laid in the region and will first branch out in Nigeria—Africa’s largest internet market.
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