Virgin Media broadband is DOWN for thousands of users across the UK

  • Reports of problems with Virgin’s broadband sprung up around 10:30am BST 
  • Number of complaints rocketed to more than 1,700 in just 15 minutes 
  • 80% of people experiencing difficulties say the problem is with cable internet 
  • London, Birmingham, Brighton and Bristol seem to be the worst-hit cities  

Virgin Media broadband appears to be suffering an outage in several locations across the UK. 

Thousands of user complaints picked up by the independent site DownDetector indicate London is the worst-affected location.  

Most people who are experiencing difficulties (80 per cent) say the problem is with their cable internet, not Virgin’s mobile services. 

The outage coincides with thousands of other people complaining that sites like Zoom and Twitter have crashed. 

Reports of problems with Virgin’s broadband services sprung up around 10:30am BST and rocketed to more than 1,700 in just 15 minutes (pictured) 

Thousands of user complaints picked up by the independent site DownDetector indicate London is the worst-affected location. Bristol, Birmingham and Brighton also appear to be the worst-hit cities by the outage

While it is not clear if these websites and services are experiencing their own technical issues, it appears the reports are linked to the problems at Virgin. 

Bristol, Birmingham and Brighton also appear to be the worst-hit cities by the outage. 

MailOnline has approached Virgin Media for comment.   

Reports of problems with Virgin’s broadband services sprung up around 10:30am BST and rocketed to more than 1,700 in just 15 minutes.  

Virgin Media is one of the most popular broadband providers in the UK and, unlike other internet service providers, has its own infrastructure and does not use the Openreach network. 

As a result, customers on BT, TalkTalk, Sky or other networks are unaffected. 




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Virgin Media broadband appears to be suffering an outage in parts of the UK

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