USERS are reporting that the British Airways website is down.
Reports started to come in at around 2pm on Thursday that the website was crashing.
Some passengers claimed that they were unable to check in to their upcoming flights. However, BA has said passengers can check in at the airport.
Those trying to use the British Airways website are told: "There is currently no access to your account while we upgrade our system."
A British Airways spokesperson told Sun Online Travel: "Our teams are working hard to resolve a technical issue that we've experienced this afternoon. We apologise for the inconvenience and thank our customers for their patience."
Follow our British Airways live blog for more news and updates…
- By Louis Allwood
How you can get British Airways flights to Spain for just £1
You can get flights to Spain with British Airways for just £1 – but there's a catch.
Many Brits will be looking for ways to save money on their next break, with most on a much stricter budget due to the cost of living crisis.
But the airline is giving customers the chance to buy flights to holiday hotspots in Europe for just £1.
Last month, British Airways introduced Avios-Only flights to Sharm El Sheikh and Geneva with both routes selling out in less than 24 hours.
Because of their popularity, the airline has introduced several other Avios-Only flights to Tenerife, Lanzarote, and Barcelona.
On Avios-Only flights, customers use their Avios points to purchase their plane tickets.
While these flights are exclusive to point holders, those passengers who only have enough points for a one-way ticket can buy their return ticket on another flight.
There are two route options available for 2023 including London Gatwick to Las Palmas between November 15 to November 22.
- By Louis Allwood
British Airways release statement
A British Airways spokesperson told Sun Online Travel: “Our teams are working hard to resolve a technical issue that we’ve experienced this afternoon.
“We apologise for the inconvenience and thank our customers for their patience.”
- By Louis Allwood
Reports drop
Reports of issues with British Airways' website have dropped to below 100 following "technical difficulties".
- By Louis Allwood
Customers continue to face issues
British Airways customers have taken to social media to express their anger after facing issues with their website.
One user said: "@British_Airways is there a problem with your website? It is not possible to check-in."
A second commented: "Staying on the tarmac while your system is down is unacceptable. Let flights disembark and then try to re-board."
- By Louis Allwood
Brits warned before heading on holiday
Brits planning a holiday abroad this half term face long queues and busy airports due to strikes and soaring demand.
Not only are both airport and airline staff walking out, but this weekend is expected to be the busiest for Brits since 2019.
The Spanish Airline Pilots Union (SEPLA) are walking out on a number of days up to June 2, with Air Europa cancelling 114 flights.
The strikes are taking place from May 26-29 and June 1-2.
EasyJet has also cancelled 384 flights to and from Portugal due to a cabin crew strike taking place on May 26, 28, 30 and June 1 and 3.
The UK Foreign Office has updated its guidance due to other strikes across Portugal.
- By Mollie Mansfield
Reports on the way down
According to DownDetector, reports are on the way down with under 300 people experiencing issues.
However, BA has confirmed that they are still "working hard" to sort any issues that users are having.
"Our teams are working hard to resolve a technical issue that we've experienced this afternoon," the airline said on Twitter.
"We apologise for the inconvenience and thank our customers for their patience."
- By Louis Allwood
Reports of issues increase
According to DownDetector, over 400 users have now reported issues with the site.
Customers are still struggling with accessing the website and app.
- By Louis Allwood
British Airways apologises to passengers waiting at gates due to 'technical issue'
British Airways have apologised to a customer after they were left waiting at the gates in Heathrow due to the ongoing "technical issue".
- By Louis Allwood
Passengers can still check in to flights at airports
Despite the "technical issues" online, British Airways have confirmed that flights are unaffected.
Passengers can also check in to their flights at the airport.
- By Louis Allwood
'Teams working hard to resolve technical issue'
A British Airways spokesperson told Sun Online Travel: "Our teams are working hard to resolve a technical issue that we've experienced this afternoon.
"We apologise for the inconvenience and thank our customers for their patience."
- By Louis Allwood
What error message are people receiving?
When attempting to login, customers claim they are receiving the following message.
The message reads: "There is currently no access to your account while we upgrade our system.
"Please visit the to find out how this may affect you. We apologise for any inconvenience caused and thank you for your patience."
- By Louis Allwood
Users struggling to login to accounts
British Airways passengers are struggling to login to their accounts according to complaints on social media.
One said: "I’m unable to login to my account and check in online, it’s continually saying you are upgrading your system, but when I click on there link for the information it says page not found."
However, BA said flights are unaffected and passengers can check in at the airport.
- By Mollie Mansfield
British Airways release statement
A British Airways spokesperson told Sun Online Travel: "Our teams are working hard to resolve a technical issue that we've experienced this afternoon.
"We apologise for the inconvenience and thank our customers for their patience."
- By Louis Allwood
British Airways having 'intermittent issues'
A spokesperson for BA replied to a complaint on Twitter saying: "We're sorry you're having problems online.
"We're having intermittent issues at the moment. Please try again later.
"If you're still not able to check in online, please proceed to the airport and our staff will check you in."
- By Louis Allwood
What issues are people facing?
Many users are reporting issues with the website and app according to DownDetector.
Travellers trying to login to their account were told they were not able to due to upgrades on the system.
- By Louis Allwood
Passengers take to social media to share fury
Maison said: "I''m trying to check in but both mobile app and main Web page state its not possible! It states you are very busy!"
Another said: "Can't change my flight because the website is down. I asked if it's not back up before my flight what happens and they tell me I will go down as a no show because I should have changed it two days ago?"
A third said they had been trying to "check in for hours" to no avail.
However, British Airways said flights are unaffected and passengers can check in at the airport.
- By Mollie Mansfield
'No access' error message
People trying to use the British Airways website are told: "There is currently no access to your account while we upgrade our system."
A later response read: "We're sorry but ba.com is very busy at the moment and couldn't deal with your request. Please do try again – if it still doesn't work, it may be better to try again at another time."
- By Louis Allwood
Reports of issues increasing
According to DownDetector, hundreds of people have reported an outage in the past hour.
People trying to use the British Airways website are told: "There is currently no access to your account while we upgrade our system."
- By Louis Allwood
British Airways website down
British Airways passengers have been reporting that the website and app went down.
Travellers trying to login to their account were told they were not able to due to upgrades on the system.
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