Holidaymakers slam easyJet for putting them up in 'disgusting' hotels

British holidaymakers slam ‘disgusting’ hotels easyJet are putting them up in after axing flights – as travel experts warn airline’s last minute cancellations will be ‘the first of many’ amid summer of travel chaos

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British holidaymakers are slamming easyJet for putting them up in ‘disgusting’ and ‘dangerous’ hotels after the airline cancelled their flights and left them stranded.

EasyJet axed 1,700 flights scheduled for July, August and September as a result of ‘unprecedented’ air-traffic control delays, affecting around 180,000 holidaymakers.

Some passengers were told their flight home was cancelled while they were waiting to take-off, leaving them stranded and dependent on an easyJet-provided hotel which been riddled with dirt, grime and even cockroaches. 

Experts have warned that travellers should expect further disruptions this summer as airlines are forced to ‘reduce their flying programme’ amid a series of strikes and air traffic control delays.  

Paul Charles, chief executive of the travel consultancy The PC Agency, has warned that the weekend’s disruptions are only the ‘start of a bandwagon effect’, telling the Telegraph: ‘EasyJet will not be the only one, there will be others.’

British holidaymakers are slamming easyJet for putting them up in ‘disgusting’ and ‘dangerous’ hotels after the airline cancelled their flights and left them stranded. Pictured: A hotel in Cyrpus that a disrupted traveller was allegedly put up in

Passengers have complained that their easyJet-provided hotels have been riddled with dirt, grime and even cockroaches. Pictured: A hotel in Cyrpus that a disrupted traveller was allegedly put up in

A traveller heading to Liverpool from Cyprus last weekend was among the thousands displaced by easyJet’s last-minute cancellations.

Clare, posting about her journey on Twitter, has slammed the airline over the ‘horrendous’ hotel she was placed in.

She claims that she did not arrive at the hotel until 2am and that it was in terrible condition.

‘I didn’t sleep a wink,’ she penned. ‘With cockroaches, room was dirty, the bed was awful. This isn’t the way to treat paying customers.’

Her comments were echoed by holidaymaker Zoe Wright whose flight home from Lanzarote was also cancelled.

She sarcastically ‘thanked’ easyJet for ‘cancelling our flight home’ and ‘checking us in to the most disgusting, dangerous hotel on the island at nearly midnight’.

Ms Wright added: ‘I’m having to sleep on the floor as the ceiling fan is hanging off and can’t be turned off without injury!’ 

Under UK law, airlines must provide travellers with care and assistance if their flight is significantly delayed or cancelled.

The law requires that an airline provide passengers with accommodation – usually at a nearby hotel – if their flights is re-routed the next day, as well as transportation to and from the accommodation.

However, it does not appear that there is a requirement of what type of hotels airlines are required to place travellers at.

MailOnline has approached easyJet for comment. 

Clare, who was heading to Liverpool from Cyprus last weekend, was among the thousands displaced by easyJet’s last-minute cancellations

She has slammed the airline over the ‘horrendous’ hotel she was placed in. She claims that she did not arrive at the hotel until 2am and that it was in terrible condition. The hotel she was reportedly put up in is pictured

‘I didn’t sleep a wink,’ Clare said. ‘With cockroaches, room was dirty, the bed was awful. This isn’t the way to treat paying customers.’ The hotel she was reportedly put up in is pictured

Her comments were echoed by holidaymaker Zoe Wright whose flight home from Lanzarote was also cancelled

EasyJet axed 2 per cent of its summer flight schedule, leaving the travel industry on high alert for disruption this summer.

The low-cost air carrier, which is the biggest airline in the UK by number of passengers, said yesterday that making changes now meant it could avoid last-minute cancellations which were more costly and caused passengers more inconvenience.

The airline said it had plenty of crew and pilots but worries over air traffic meant it had cancelled 1,700 flights, mostly from its biggest base at London’s Gatwick airport, out of the 90,000 scheduled for the rest of July and August.

It said 95 per cent of affected passengers had already been re-booked on an alternative flight because it had mostly consolidated flights with multiple frequencies.

‘We are sorry for any inconvenience that this may have caused,’ easyJet said in a statement.

Europe’s peak travel season last year was hit by cancellations, causing chaos at airports, because the industry did not have enough staff to handle the rapid bounce back in demand after the pandemic. 

This summer, air traffic control issues are likely to be the weak spot, according to warnings from Eurocontrol, which manages European airspace. 

Europe’s airspace has been squeezed by the war in Ukraine leaving less capacity for aircraft, plus staffing issues at some air control locations and industrial action are causing bottlenecks, making on the day cancellations more likely. 

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