Hotel staff reveal the things guests should never ask for | The Sun

HOTEL workers are usually friendly and helpful when guests ask them for something.

But behind closed doors hotel staff are livid about some of the requests guests have made over the years.

A group of staff members has revealed to The Times some of the things that guests should never ask them.

One hotel staff member said they hate it when guests claim to be friends with the owner so that they can bag an upgrade.

They said: "Calling and saying that they are a good friend of the owner and pushing for an upgrade."

In the same vein, another hotel worker said they find it frustrating when a guest asks to be given things for free because it is an occasion.

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They said: "Guests would expect loads of freebies because it's their fourth wedding anniversary, 32nd birthday, or their cat has just died."

Complaints about the air conditioning are also likely to ruffle some feathers, with one hotel worker saying: "Guests who complain that the air conditioning isn't effective as you walk into their rooms with the windows wide open and curtains billowing."

Meanwhile, a hotel worker has revealed the one thing customers always ask when they check in – and how annoying they find it.

Andréa DiBruno revealed that the worst thing guests can do is get angry when being asked for their credit or debit card at the front desk, as many don't understand why it is needed.

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She said: "This goes out to all my hotel workers, especially the front desk.

"Also goes out to the people who want to book a hotel room to get away for the weekend with your girlfriend, your boyfriend, your husband, your wife, your Tinder gate to get that one night stand in – this is for you.

"When you go check in at the hotel, the front desk agent will ask you for your ID and your credit or debit card.

"We'll do a transaction with your card. We will be authorising your payment, not charging. Yes, there is a difference.

"The authorisation is a temporary hold. The hotels you stay at will authorise an insurance fee – call it incidentals. Range from $50-$100 a night depending on how boujis the place is.

"Incidentals means if you break it you buy it. You're gonna get it back. We ain't charging it. Take a few business days but you'll get it back. Stop yelling at us when we ask for your card."

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A group of hotel staff have also shared the unbelievable things guests steal from hotels – some items cost as little as 10p.

Hotel staff reveal the guests they hate the most – are you one of them?

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