A RYANAIR customer was left fuming after being served the "soggiest, saddest, greyest-looking mush" during her flight.
Sarah Wilson ordered the £5.20 vegetarian meal on a flight from Vienna to Bristol earlier this month.
The food menu featured a photograph of a delicious-looking lasagne with melted cheese and seasoned vegetables.
However, the charity worker from Bideford, North Devon couldn't believe her eyes when she was handed the dish and it looked nothing like what was advertised.
She instantly sent the meal back and asked for it to be heated up properly but was then given a completely new lasagne – which was just as unappetising.
Although slightly more beige in colour, the lasagne looked nothing like the ones in the picture.
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She posted the awful comparison images on Twitter earlier this month and tagged Ryanair.
She wrote: “You need to review your food choice of vegan lasagne, the first one served was lukewarm and soggy so I sent it back.
“The second one served up was hotter but still soggy, nothing like the picture on the cardboard sleeve.”
Sarah said: “I was coming back from Vienna and I felt a bit peckish so I went to order a meal.
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“From the packet the lasagne looked quite appetising and quite delicious. When it came out it was disgusting and tepid.
“I said this doesn’t appear to be cooked and I asked them to heat it up properly.
“They came back with a second new one and it was just as bad and I couldn't eat it.
“I opened it up and thought, Jesus, I can’t eat this, I wasn’t impressed at all.
“It was the soggiest, saddest, greyest looking mush.
“It looked nothing like what it was on the packet and I know Ryanair is a budget airline but can they not offer a vegetarian alternative?
“Can they not advertise that when it's just not what you get? It’s shoddy.”
The meal is advertised on the Ryanair menu as: “Delicious gluten-free lasagne with roasted vegetables and a soy béchamel sauce.”
The meal was also given a PETA Travel Award in 2019.
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