Mother-of-three, 25, hanged herself hours after mental health crisis team failed to show up to her emergency appointment, family say

  • Natasha Adams, 25, was found dead a day after visiting a mental health team
  • Her mother Marie said her daughter suffered mental health problems in school 
  • Diagnosed with bipolar disorder in 2020, Natasha sought help before her death
  • Mental health trust said a ‘full and thorough investigation’ is now underway 
  • For confidential support call Samaritans on 116123 or visit a Samaritans branch 

A mother-of-three was found dead just hours after a mental health team allegedly failed to visit her at home for an emergency appointment.

Natasha Adams, 25, a mother of three young boys, was discovered hanged at her flat in Solihull, West Midlands, on August 12.

The day before, she had attended the Queen Elizabeth Hospital in Birmingham and is understood to have sought help from the Birmingham and Solihull Mental Health Trust, which is based there.

Her family claims the trust arranged for someone from the mental health team to visit her flat the following day but nobody showed up.

Natasha Adams, 25, a mother of three young boys, was discovered hanged at her flat in Solihull, on August 12

The Solihull and Birmingham Mental Health Hospital Trust, which operates the Care Home Team, sent its condolences to Natasha’s family and said ‘a full and thorough investigation is underway’.

Natasha’s mother Marie said someone was eventually sent out to see her daughter at 11am the next day (Friday, August 13) by which time she had already been found dead.

Marie told Birmingham Live her daughter had gone to hospital with ‘severe anxiety’ after deciding to drive back to Birmingham while on a family holiday to Scotland with her parents and three children.

She said Natasha attended the hospital late on the Wednesday, and was discharged approximately three hours later after being told someone from the mental health crisis team would visit her the following morning.

However, according to Marie, nobody arrived until 11am on the Friday, hours after she died. 

The Solihull and Birmingham Mental Health Hospital Trust, which operates the Care Home Team, said: ‘Our thoughts are with Natasha’s family at this sad and difficult time.

‘A full and thorough investigation is underway. Natasha’s family will be involved and will have the opportunity to have any questions and concerns addressed as part of that process.

‘Until that investigation is completed, and the coroner’s inquest is held, we cannot comment further. Our sympathies are with all of her friends and family at this sad time.’ 

Marie said Natasha’s mental health problems dated back to her school days, which her mother believes were ‘triggered’ by bullying and heart surgery she underwent while at school.

After leaving school two years early she went to Solihull College where, pregnant with her eldest child, she qualified as a level three hairdresser.

Marie said she worked for a hairdresser ‘for a while and loved it’. 

However, her mental health problems continued into adulthood, according to Marie, before she was diagnosed with bipolar disorder in 2020.


The mother-of-three had attended the Queen Elizabeth Hospital in Birmingham and is understood to have sought help from the Birmingham and Solihull Mental Health Trust

Marie said her daughter ‘always put a smile on her face when she saw people’ and even sat, for 13 hours, with a young woman who was feeling suicidal. That woman said if it wasn’t for Natasha, ‘she wouldn’t be here with her children’, Marie said.

Describing Natasha as her ‘best friend’ and her ‘rock’, Marie told Birmingham Live: ‘I break when everybody’s asleep. I just feel like my whole heart is being ripped out of my chest.’

Natasha’s three sons – aged one to seven – are now being cared for by Marie and her husband Steve. 

University Hospitals Birmingham NHS Foundation Trust, which runs the Queen Elizabeth Hospital which Natasha visited before her death, told MailOnline: ‘The Trust offers its heartfelt condolences to the family of Natasha at a horrendously difficult time for them.

‘We will engage with Natasha’s family, and the Coroner, in their investigation of Natasha’s tragic death.’

For confidential support call the Samaritans on 116123 or visit a local Samaritans branch, see www.samaritans.org for details. 

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