A PUB has hit back at a diner who complained about having to wait 15 minutes for her carvery meal.
The White Swan in Wythall, Worcestershire, came up with a withering response after the customer visited last month.
A woman, only identified as Nikki, went online to raise her concerns, saying she had to wait for her carvery, having already ordered ahead to collect.
The pub has a rating of 3.8 based on 1,170 independent reviews on Google.
One recent review on Tripadvisor said: "Very good range of drinks only popped in for a drink but the food smelled delicious, so will definitely be trying the food next visit."
Another reviewer commented: "My family and I visited The White Swan for Sunday dinner today. The food and service were excellent and the staff were so friendly and welcoming, we will be returning next week for our dinner."
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On comment from Ian on Google Reviews said: "Came in this evening again, to be served by the wonderful and helpful Ryan, a credit to The White Swan."
However, Nikki was less complimentary, saying she didn’t enjoy her experience and added: “You can get far better for your money elsewhere”.
She began her Google review by saying: "Carvery collection – don't bother."
Niki wrote: "Shocking service. Ordered a carvery for collection which by definition should mean you show up at the collection time and ‘collect’ your order.
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"Not be told to join the carvery queue, wait 15 minutes only to be given a flimsy plastic container with the last fatty bits of beef left from a joint and point blank refusal to change it for a fresh joint, the container to be covered by a flimsy bit of cling film and handed to you with a container to go and get your own gravy – that’s it.
"No bag to transport your ‘collection’, food isn’t even in a proper leak/spill proof container of some sort, oh and the roast potatoes that were paid for were missing. Terrible place.
"Shocking service. You can get far better for your money elsewhere."
In response, the owner of The White Swan just wrote five words: "Thank you for your review."
The pub has received a number of positive reviews.
One person wrote: "I always have the carvery. Excellent service."
Another said: "Carvery lunch for a party of 19 ex-works colleagues. Party size confirmed in advance with the manager (Chris). Area set aside for us, good choice at the carvery and food excellent value for money."
While Dawn added: "Very welcoming and lovely atmosphere. Food was good value for money, quality excellent.
“Staff very helpful and pleasant. The gentleman who looked after us was pleasant and very professional. Would recommend."
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