Scotland’s new vaccine passport app is blasted as a ‘complete farce’ after it was plagued by IT problems just hours after launching

  • The NHS Scotland Covid Status app was made available to download Thursday
  • From 5am Friday, people at large events have to show proof they have two jabs
  • Comments on social media suggest users have been unable to register on app

Scotland’s newly launched vaccine passport app has been blasted by users after it was plagued by technical problems.

The NHS Scotland Covid Status app was made available to download on Apple and Android devices on Thursday afternoon.

From 5am on Friday, people attending large events and nightclubs will need to show proof they have had two doses of vaccine using the app before they are allowed in.

But just hours after the app’s launch, comments circulating on social media suggest many users have been unable to register on it.

Scottish Tory leader Douglas Ross slammed it for not being downloadable by Thursday lunchtime – with it eventually up yesterday evening.

The Scottish Government said the large volume of people accessing the app at once could be a reason behind the glitch.

The NHS Scotland Covid Status app was made available to download on Apple and Android devices on Thursday afternoon. Pictured: Nicola Sturgeon on Thursday

The Scottish Government said the large volume of people accessing the app at once could be a reason behind the glitch (file photo)

One Twitter user posted: ‘Didn’t matter if I had my NHS number or not, ‘no match found’ is all I get.’

Others shared screenshots showing that they were unable to get past the first login page.

It read: ‘Something went wrong. We’re working on it. We apologise for the inconvenience. Please try again later or contact our support team.’

Mr Ross said: ‘When even Nicola Sturgeon is clueless about her own regulations, this looks like a complete farce to everyone in the real world.’

Jackie Baillie, Scottish Labour’s deputy leader, said: ‘The launch of the Covid status app has been a complete shambles.

‘I have already been contacted by several constituents complaining that the app crashed on them. It is typical of the SNP to rush this out when it clearly doesn’t work.

‘This is embarrassing for the Scottish Government, they need to get a grip and fix the app urgently.’

From 5am on Friday, people attending large events and nightclubs will need to show proof they have had two doses of vaccine using the app before they are allowed in (file photo)

A Scottish Government spokesman said: ‘Some people may be experiencing issues which are likely to be caused by extremely high initial traffic and a large number of users trying to access the app at once.

‘We advise people whose data is not found to try again a couple of hours later.’

The launch came on the same day the Night Time Industries Association (NTIA) Scotland lost a legal bid to delay the rollout.

Following consultation with businesses affected, the Scottish Government confirmed a grace period has been agreed until October 18 before the scheme is legally enforced.

The legal requirement for businesses to keep information about certification status confidential and not use it for other purposes comes into effect today.

Speaking about the app’s launch, Deputy First Minister John Swinney said: ‘We know from expert public health analysis that we must do all we can to stem the rise in cases and reduce the pressure on the NHS.

‘Vaccine certificates have a role to play as part of a wider package of measures. They add a further layer of protection in certain higher risk settings.

‘This is a very limited scheme and we hope this will allow businesses to remain open and prevent any further restrictions as we head into autumn and winter.

Speaking about the app’s launch, Deputy First Minister John Swinney (pictured) said: ‘We know from expert public health analysis that we must do all we can to stem the rise in cases and reduce the pressure on the NHS’

‘I would encourage people to to download the NHS Scotland Covid Status App and help our drive to keep the virus under control.

‘Scotland is not unique in introducing such an approach. Certification schemes are in place across Europe, including Ireland and France, and the Welsh Government is also planning similar measures.

‘I also want to ensure that as many people get vaccinated as possible and particularly to increase uptake in the younger age cohort, so anything that helps to incentivise that is helpful.’

There are currently no plans to introduce certification for the wider hospitality industry but this will be kept under review over the autumn and winter months, according to the Scottish Government.

Exemptions to the scheme include under 18s, participants in vaccine trials, as well as people who cannot be vaccinated for medical reasons and people working or performing in the venues.

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