P&O cancellations – will you get a refund for your ferry ticket?

P&O Ferries has temporarily cancelled its services amid an ongoing staffing crisis – but what does it mean if you were waiting to board one of the boats?

The cancellations mean boats are stuck in ports for the "next few days" and plenty of Brits are wondering if they'll be able to get a refund for their ferry ticket.

This morning P&O made the announcement that all 800 members of its staff would be axed with almost immediate effect.

The decision to cull all the workers was to plug a £100million black hole.

But it meant customers and passengers have been left in limbo with the loss of their transport service.

They were booted off ferries and told to await "further instructions" this morning – but what does it mean next?

Can I get a refund or compensation if my trip doesn't go ahead?

If your operator expects your departure to be cancelled, they should inform you as soon as possible. 

For many of P&O's customers they will have found out jut today – and typically when this is the case , you should be informed no later than 30 minutes after your scheduled time of departure.

If it is cancelled the operator should offer you the choice of either an alternative trip or a refund.

The company has said that is is "advising travellers of alternative arrangements," already.

Passengers with trips booked today have been told their travel will be provided by alternative ferry companies, such as DFDS and Irish Ferries.

If your ferry has been cancelled, or its departure has been delayed for more than 90 minutes, you should get a full refund though.

That should be refunded within seven days or according to Which?.

If you manage to get onto one of the alternative ferries arranged then that should come at no extra cost either.

Travel association ABTA says your ferry operator should offer you accommodation free of charge if your ferry has been cancelled and you're stuck for the night though.

It can limit the cost of shelling out for an overnight stay at £66 a night per night per passenger for a maximum of three nights.

Or, your ferry operator may ask you to make your own way home and offer to pay your expenses back.

If your ferry operator has failed to reimburse your ticket where your journey has been cancelled, contact ABTA.

They will handle your complaint and see whether they can help you resolve the issue with the ferry provider.

Will I get a refund if I cancel it?

Typically if you cancel your trip then you wouldn't be able to claim compensation and you may have to pay a cancellation fee.

In any normal circumstance you might be able to claim on your travel insurance too, depending on the policy, so it's always worth checking the small print before you set off.

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