Woman goes viral after returning a TWO-YEAR-OLD mattress to Costco and getting $200 in store credit to put toward a new bed – but admits it was ‘so embarrassing’
- Yuliana Martinez documented hauling the mattress to Costco on TikTok
- The Los Angeles resident was able to return it after it passed a stain check
- Martinez received a $200 Costco gift card to put toward a new bed
A woman has gone viral after documenting how she returned a two-year-old mattress to Costco and got $200 in store credit to put toward her new bed.
Yuliana Martinez and her partner hauled their old mattress to their local warehouse in Los Angeles after learning of the company’s lenient return policy.
‘We saw on TikTok we can return a mattress anytime so we did,’ she explained in the video’s caption — and their efforts paid off.
Martinez filmed her partner as he struggled to remove the mattress from the backseat of their car and place it inside a shopping cart.
Yuliana Martinez went viral on TikTok after documenting how she and her partner returned a two-year-old mattress to Costco
The hauled their old mattress to their local warehouse in Los Angeles after learning of the company’s lenient return policy, but struggled to get it into a cart
Martinez noted they arrived at the store right before it closed, but that didn’t stop them from getting a few stares
At one point, the mattress fell onto the ground in the parking lot, prompting them to burst into laughter over the ridiculousness of the situation.
Martinez noted they arrived at the store right before it closed, but that didn’t stop them from causing a stir.
‘Everyone was staring at us, so we stared back at them. It was so nerve-racking,’ she said of walking into the store with the old mattress.
After patiently waiting in line, the sales associate confirmed that they could return it as long as there weren’t any stains on it.
The mattress passed the stain check, but they were told that they had to go outside and put it in a plastic bag to complete the return.
‘It was so embarrassing, but we wanted a new bed,’ she explained.
Martinez showed the mattress being hauled off by a Costco employee while bidding it farewell for the last time.
As they left the store, her partner happily held up their $200 gift card and receipt.
Costco offers a ‘risk-free 100% satisfaction guarantee,’ according to its website, which states: ‘We guarantee your satisfaction on every product we sell, and will refund your purchase price.’
We saw on tiktok we can return a mattress anytime so we did lol i love costco policy !!! #dirtymattress @Costco Wholesale
After patiently waiting in line, the sales associate confirmed that they could return it as long as there weren’t any stains on it
They had to go outside and put the mattress in a plastic bag to complete the return. ‘It was so embarrassing, but we wanted a new bed,’ Martinez explained
As they left the store, her partner happily held up their $200 gift card and receipt
Martinez’s video has been viewed 1.4 million times and inspired a number of viewers to share some of the off-the-wall items they’ve seen returned to Costco
There are some exceptions, including electronics and diamonds that are one carat or larger, but most items can be returned.
Qualifying products purchased at Costco can be returned at the returns counter at any of the retailer’s warehouse locations.
Martinez’s video has been viewed 1.4 million times and has received over a thousand comments since it was posted on May 30.
‘I’m not shameless enough to do this,’ one person responded.
‘People return all kinds of stuff. Don’t be embarrassed. I used to work at the exit and [entrance] door,’ someone else shared.
Another insisted returning a two-year-old mattress is ‘too much,’ but Martinez noted ‘it wouldn’t be a policy if it wasn’t allowed.’
The video also inspired a number of viewers to share some of the off-the-wall items they’ve seen returned to Costco.
‘My grandma returned a year old plant that died on her,’ one user shared. ‘She got her money back.’
‘I saw a lady return a dead Christmas tree in March,’ someone else claimed.
‘I returned a Doughboy pool after summer was over 100% refund,’ another admitted.
Costco management declined to comment at this time.
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