In a statement shared on Instagram Story, the 32-year-old Grammy-winning artist vows, ‘I’m trying to figure out how this situation can be improved moving forward.’

AceShowbizTaylor Swift has broken her silence on the Ticketmaster fiasco. After the entertainment company abruptly canceled ticket sales for her highly anticipated “Eras Tour”, the “All Too Well” hitmaker issued a statement on Instagram Story, admitting that the whole thing “really pisses [her] off.”

“Well. It goes without saying that I’m extremely protective of my fans. We’ve been doing this for decades together and over the years, I’ve brought so many elements of my career in house,” the 32-year-old began her Friday, November 18 post. “I’ve done this SPECIFICALLY to improve the quality of my fans’ experience by doing it myself with my team who care as much about my fans as I do.”

“It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse,” the Grammy winner added. “There are a multitude of reasons why people had such a hard time trying to get tickets and I’m trying to figure out how this situation can be improved moving forward. I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could.”

“It’s truly amazing that 2.4 million people got tickets, but it really pisses me off that a lot of them feel like they went through several bear attacks to get them,” she went on lamenting. “And to those who didn’t get tickets, all I can say is that my hope is to provide more opportunities for us to all get together and sing these songs. Thank you for wanting to be there. You have no idea how much that means.”

Just one day prior, Ticketmaster announced via Twitter that “due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand,” Friday’s public ticket sales for the “Anti-Hero” hitmaker’s “Eras Tour” has been canceled.

The sudden cancellation came after Ticketmaster said that more than two million tickets were sold on Tuesday, November 15 for her upcoming tour, the most ever sold for an artist in a single day. It caused a near meltdown of its website.

Ticketmaster said its “Verified Fans” system, a mechanism aimed at eliminating bots that gives presale codes to individuals, couldn’t keep up with the intense demand. Roughly 3.5 million people signed up for the program to buy Taylor’s tickets, which became the “largest registration in history.” That unprecedented demand, combined with a “staggering number of bot attacks as well as fans who didn’t have invite codes,” drove “unprecedented traffic” to its site, Ticketmaster insisted, and, essentially, broke it.

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