The simple hotel mistake that could mean you lose your room | The Sun

A WOMAN has issued a travel warning after her hotel nearly gave her hotel room away – because she didn't check in early enough

Traveller Raeschel Kelly had booked to stay at a hotel in Pennsylvania.

Despite the check in time being at 3pm, she said she was called by the hotel at 4pm to see if she was still coming.

She said in her TikTok video: "The Marriott hotel just gave me a new fear I didn’t even know I should be aware of.

"They called me not even an hour after check-in (4pm) to see if I was still coming or they’d give my room away.

"This has literally never happened to me before, and I’ve checked in some places at midnight without letting them know ahead. Since when is this the norm?"

Read more on hotels

Top all-inclusive hotels with waterparks in Benidorm on TripAdvisor– from £568pp

Hotel reveals four room hacks for holidaymakers preparing for trips away

Despite this, she told Daily Dot that the hotel eventually marked her down as still arriving.

However, they would call her a "red-eye" arrival – despite arriving at the hotel at 6pm.

She added that she was going to be "nervous about hotels forever now".

The video has been watched more than 860,000 times on TikTok.

Most read in News Travel

CASH IN

Holiday destinations that are cheaper than last year – your cash goes much further

RHODES TO RICHES

Most underrated city break revealed – and it’s only 4 hours from UK

RIDE ON

The oldest theme park in the UK is launching a brand new ride next month

LEG IT

Jet2 to launch plane seats with more legroom – and you won't have to pay extra

Some people were horrified at the rules.

One person wrote: "That's kinda wild! I drive 10 hours twice a year and always check into the same hotel around midnight, and they've never called me or gave me grief."

Another person said: "I have had this happen so I always let them know when I am checking in late. I also check in on the mobile app if possible."

People who claimed to work in hospitality also chimed in.

Someone said: "I worked for Marriott previously. They’ve oversold rooms & there’s probably none in the area to move ppl to so they’re trying to get cancellations."

A hotel spokesperson told Sun Online Travel: "As part of our commitment to provide elevated experiences to our guests, the hotel attempted to reach this guest prior to check-in to offer an upgrade based on loyalty status.

"This offer was not clearly communicated during return phone conversations with the guest, leading to the concerns shared on social media.

"At no point was her reservation at risk of cancellation. We apologize for any confusion this may have caused."

Read More on The Sun

BBC fans rejoice as beloved drama lands TWO more series and Christmas specials

Martin Lewis fan reveals how they boosted pension by £11,500 with easy hack

A hotel worker has revealed the big mistake people make when they check in.

And here is how to get a free hotel breakfast.


Source: Read Full Article

Previous post The safest country in Europe revealed – and flights are just £19 | The Sun
Next post Dominic Raab vows to quit if he's found guilty of bullying staff | The Sun