THE BBC is shaking up its complaints process after regulator Ofcom told it to be more open with its feedback.
The broadcaster will make its online complaints page easier to find and use.
It also aims to improve how editorial teams respond to complaints.
BBC director-general Tim Davie said: “Trust is a core value of the BBC.
“If audiences want to raise a complaint they must be dealt with swiftly, fairly and consistently.
“The process must be easy to understand.
READ MORE ON THE BBC
Here’s what Carol Kirkwood’s salary could be at the BBC
Spurs fans all say the same thing as Poch appears on BBC World Cup coverage
“We thank Ofcom for their research which has helped inform these changes.”
An Ofcom review in June found 11 per cent of people had cause to complain about the BBC in the past year.
Source: Read Full Article
Andrew Tate’s ex-best pal claims ‘he tried to rip me off’ after sponsoring him
EXCLUSIVE: Mother facing Spanish jail boasts that she can help mums
Meghan Markle ‘runs the show’ and ‘plays it up with love story’, says doctor
The six steps it would take for Russia to spark a nuclear Armageddon
Russian tank is blown up as it drives straight over Ukrainian mine
'Cash cow' motorists slam most expensive council car parks in Britain
Two dead, five hospitalised in separate Victorian car crashes
A routine eye test left a teenager feeling violated. Three years later, she’s devastated