Mother claims she is ‘forced to sleep in the car’ with her young children after arriving at ‘unsafe’ holiday home with loose wires hanging from the ceiling and debris littered in garden
- Jenny Ramsay had booked a house in Pollokshaws, Glasgow, on booking.com
A mother-of-three claims she and her children were forced to sleep in her car after a holiday home she booked was ‘unsafe’ with loose wires hanging down and upturned nails lying around.
Jenny Ramsay, from Lincoln, had recently booked a house in Pollokshaws, Glasgow, for her family through booking.com to get away for a summer break.
However, when they turned up at the house on Sunday she was shocked at the state of it.
She claims there was debris littered throughout the home, broken brackets and upturned nails strewn across a room, an unfinished carpet and various items stranded in the hall including the leather seat of a couch.
Left more than 400 miles from home, Jenny was allegedly then told by the booking website they would not accommodate her elsewhere in the area given the difference in price to her original booking.
Jenny Ramsay, from Lincoln, had recently booked a house in Pollokshaws, Glasgow, for her and her children
Bin bags filled with garden waste left by a wall, waiting for removal
A muddy drop at the foot of a drainpipe in the garden, surrounded by foliage
The mother-of-three was shocked by the state of the property when she turned up
A long wire was allegedly hanging down from the kitchen window, stopping dangerously close to the kettle.
A cupboard was also half-built but left without the shelves being correctly installed and without any doors, she claims.
Photos of the outside of the home also appear to show a large number of wooden pallets shoved in a corner.
On the back stairs outside the conservatory there were allegedly plastic bottles sat in a plant pot next to an ashtray and a black binbag.
There were also several binbags filled with garden waste left littered in the garden of the property seemingly awaiting removal.
In the garden, there was allegedly a dangerous drop into a muddy pit at the foot of a drainage pipe.
Another area of the paved garden shows broken shards of glass alongside animal faeces.
Jenny shared images of the home online on Monday, writing: ‘Absolutely furious, turned up at the property yesterday to find not as advertised on booking.com, the property was unsafe.
She said it was ‘unsafe’ and not suitable to stay in with her family
Jenny shared pictures online as she ranted about her experience
Photos of the outside of the home also appear to show a large number of wooden planks shoved in a corner
‘The owner agreed to give me a refund but I have to go through booking.com which is fair.
‘I did that and they agreed to refund but that will take seven to ten days to go through, I said no not good enough and please find me alternative accommodation for the nights I’ve booked away.
‘They refused to do this as the properties they had left was about £700 in difference. I told them I have three children under 12, 400 miles from home and not enough money to book anywhere else.
‘So I ended up last night sleeping in the car until I couldn’t hack it and had to borrow money from elsewhere for a Travelodge.
‘They’ve ruined everything.’
Shards of glass can be seen on the ground outside as well as what looks like animal faeces
On the back stairs you can see bottles sat in a plant pot next to an ashtray and a black binbag
Things left in the corridor – including what appears to be the leather seat of a sofa
Jenny ranted about her experience on Facebook and said she was ‘absolutely furious’
Jenny’s post received dozens of comments from supportive social media users.
Ronald Roberts said: ‘Stop using them, spread the word about how bad they are.’
Gordon Ollivere said: ‘Appalling, I had a similar experience last month. No refund.’
Eithne Heading said: ‘Glad you got sorted.’
Booking.com is the most popular travel and tourism website in the world with 511 million page visits per year.
MailOnline has contacted Booking.com representatives for comment.
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