We were charged £200 for cancelling a family pub lunch at the last minute – but we had a medical emergency | The Sun

A COUPLE were charged £200 for cancelling a family pub lunch at the last minute – but they had to rush to a medical emergency.

Jamie Kitching, 38, and his wife Amy, 33, booked a meal at The Black Horse in Little Weighton, Yorkshire, for her birthday.


The table, which was for eight people, was confirmed for a Sunday last month.

However, on the morning of, Amy received devastating news a closer family member, who was meant to be at the meal, had collapsed on the kitchen floor.

He was rushed to hospital where medics discovered he'd fractured his skill and had a bleed on the brain.

Jamie said he contacted the pub hours before their 12pm slot and explained the situation – but they were "heartless".

READ MORE ON UK NEWS

Bronson ‘smeared himself with Lurpak while nude before the rumble of his life’

Questions grow over why it took 48hrs to find 5 pals in deadly car crash

He told HullLive: "I made sure to get in touch early in the morning to give them as much notice as possible.

"I received an email back shortly after telling me that we would be charged £25 a head if we didn't show up.

"While my wife was in the hospital, having just received the horrendous news, she received a notification that £200 had been taken from her account.

"The Black Horse didn't put the money on hold to give us a chance to find a resolution or reschedule the meal."

Most read in The Sun

DADDY COOL

James Nesbitt back on 'daddy duty' after girlfriend got pregnant by another man

HORROR CRASH

Survivor of horror crash called for help for 2 days next to three dead friends

NIGHT OF TRAGEDY

Tributes to three pals found dead in crashed car after night out

MUM’S AGONY

I drove past spot where my daughter lay trapped alive for 48hrs after crash

Claiming "unnecessary stress" was added to the situation, Jamie slammed the pub for its "disgusting customer service".

The Black Horse's manager, Micaela Clegg, said they take card details to secure themselves against late cancellations.

She claimed the food had been prepared and staff were booked to cater the large party.

In an email back to Jamie, she said the charge would only be cancelled if they could find a group for the table.

Unfortunately for the family, this wasn't possible and they were notified the hefty amount had left their account.

Micaela said: "If this were theatre or concert tickets would anyone expect a refund under these circumstances and should restauranteurs be restricted from running their business as 'businesses' for fear of this sort of reprisal?"

Jamie said they had confirmed the table on the Saturday and hadn't pre-ordered any meals.

Source: Read Full Article

Previous post Inside the UK's biggest indoor water park with 18 slides – and it's right by the beach | The Sun
Next post Cops scour CCTV after Ukrainian refugee died on beach in 'unexplained' horror | The Sun