COCA-COLA has asked customers to return some of its Christmas multipacks over health fears.

The product recall applies to Coke Zero multipacks with Christmas-related cardboard.

These are multipacks of 24 330ml cans with specific batch codes.

The issue is that some packs have been wrongly boxed and may contain Coca-Cola Original. 

This could pose a potential risk to shoppers who buy Coke Zero to manage their sugar intake. 

For example, some people with diabetes are advised not to drink full fat Coke as it could cause your blood sugar levels become too high.

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If you’ve bought one of these multipacks, you should not drink it if you’re someone who buys Coke Zero for this reason.

Instead, call Coca-Cola on 0800 22 77 11 and the company will arrange for you to receive a replacement product. 

The Coke Zero multipacks being recalled are:

  • Multipacks of 24 330ml cans
  • Batch codes: 301WA1, 302WA1, 303WA1, 304WA1, 305WA5, 306WA5, 307WA5 and 308WA5
  • Best before: 31 October 2023 and 30 November 2023

Coca-Cola did say that the quality of the drinks are not affected by the issue – so if you are able to drink Coca-Cola Original without risking your health, then feel free to do so.

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These multipacks can be purchased at multiple locations and a product recall notice will be displayed in all stores that sell them.

The Food Standards Agency, which posted the issue, has not said if customers can get a refund from stores directly.

But it might be worth heading to the store you bought the multipack from to try.

Or, they may allow you to swap the multipack for another Coke Zero multipack.

What are my rights to a refund?

If you're returning a recalled product, your rights to get a refund depends on whether the fault makes the product unsafe.

Sometimes the business will repair the product, for example by fitting a new part. But this should be done for you.

If a fault makes a product unsafe to use — and it's difficult to correct the fault — the Consumer Guarantees Act says you might have the right to reject the product and claim a replacement or a refund.

You can read more about your rights concerning a recalled product in our guide.

Last month, Tesco and Superdrug had to issue an urgent recall a couple of products due to fears they could contain pieces of metal.

The product recalls apply to Tesco's whey protein with flavours of strawberry and chocolate.

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