Lloyds Bank and Halifax go down leaving hundreds of customers locked out of online accounts | The Sun

LLOYDS Bank and Halifax's online banking services have crashed for hundreds of customers.

The banks, which are owned by the Lloyds Banking Group, are both suffering outages, according to Downdetector.

As of 10.34am this morning, there were over 700 reported issues from Lloyds Bank customers.

Meanwhile, at the same time, over 580 Halifax customers were reporting issues.

Bank of Scotland, also owned by the Lloyds Banking Group, appears to be suffering issues, but fewer than Halifax and Lloyds.

Across all three banks, the vast majority of problems relate to mobile and online banking services.

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Frustrated customers have been taking to Twitter this morning following the outages.

One said: "Halifax banking app 'Down' of all the days it has to be on pay day, sort it out Halifax it’s been down all morning!!!"

Another person said: "I love that Halifax online banking goes down on payday!!!"

Meanwhile, a third added: "So HalifaxBank your closing branches and your app is down, worse so on most people's payday.

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"Pray Tell how I can access my money when I'm still waiting on my new bank card that I requested over a week ago…. Not great service."

A Lloyds Banking Group spokesperson said: "We're sorry some of our customers may be experiencing issues when logging into internet banking this morning.

"We’re working hard to have it back to normal soon."

TSB also appears to be suffering an outage, with over 200 reported issues on Downdetector.

Again, the vast majority of issues relate to mobile and online banking services.

The bank tweeted this morning: "We're aware some customers are currently experiencing problems across our mobile app and internet banking.

"We're working to solve this as soon as possible and apologise for any inconvenience caused."

The Sun has approached TSB for a comment.

It's not the first time the banks have gone down for customers.

In August 2022, both banks suffered an outage, with customers struggling to get access to their online banking for two days.

The month after, Lloyds, Halifax and TSB went down for customers, leaving them without access to their credit card details or online banking services.

Can I claim compensation for an outage?

Banks aren't obliged to pay compensation to customers if there's been an outage or if they've experienced technical issues.

But you might be entitled to some money back depending on how much the disruption affected you.

You'll have to present evidence of how the outage negatively affected you, including any extra costs incurred through possible late payment fees.

You should make a note of when you were unable to access the services and the names of the people you spoke to at the company that suffered the outage.

You can find more detail about how to complain to Santander on its website.

If your bank doesn't resolve any complaint, you can take your case up with the Financial Ombudsman Service.

It is an independent body which will resolve any issues based on what it thinks is "fair and reasonable" depending on the circumstances of the case.

The service can resolve your issue over the phone, by email or post depending on what best suits you.

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In the case of an IT system outage at a bank, the FOS says any compensation you may receive will be dependent on your circumstances and whether you lost any money as a result.

If it finds the bank was at fault, you may see any fees, charges or fines reimbursed.

Do you have a money problem that needs sorting? Get in touch by emailing [email protected]

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