Royal Mail: Couriers experiencing delays over Christmas

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Royal Mail will often keep customers up-to-date with any possible delays. This week, it explained why some may have to wait longer for their parcels.

Like many couriers, Royal Mail has experienced an increase in demand over the last few months.

This is due to non-essential retailers being closed in the beginning months of the year and more people turning to online shopping.

This caused the number of parcels and letters processed to spike.

Royal Mail has shared an update on its website stating most services are running as normal.

While most services are expected to run normally, it added some areas could be hit with delays.

Customers in a small number of locations in the UK may be waiting longer due to “resourcing issues”.

Those who do not receive their mail should not have to wait more than an extra day, Royal Mail continued.

It said: “We aim to deliver to all addresses we have mail for, six days a week.

“If resourcing issues, associated self-isolation and safety measures prevent this, we’ll deliver at least every other day.

“It’s only in extreme cases – where offices are severely affected by absence levels – that this may not be possible.”

It explained resourcing issues can occur when colleagues self-isolate in line with Government guidance.

The statement added: “During the coronavirus pandemic, we’re doing all we can to keep our people and our customers safe while keeping the UK connected.

“Like the rest of the UK, our people are following Government and NHS advice on self-isolation and social distancing.

“In a small number of our delivery offices we occasionally experience resourcing issues if a significant number of employees have to self-isolate for a period of time.”

The courier service explained following Government guidance and a spike in demand could leave customers waiting for their parcels.

“This, along with the continued rise in parcels as more people shop online, can restrict our ability to provide full delivery services,” it said.

“So, we may not be able to get to your address everyday.

“But we will do everything we can to deliver to you as often as possible and to return services to normal as soon as we can.”

It added: “Thank you for your patience and understanding.”

Royal Mail will regularly update its website with any known delays.

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