Royal Mail customer on how company 'sold on' his medals

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The Royal Mail is working incredibly hard to sort mail and deliver post and parcels on time. However, there are several reasons for the current delays to the service. With the ongoing pandemic and the backlog of post from Christmas, there are 127 areas across the UK whose postal service is currently affected. 

Royal Mail operates between air, rail and road.

The network moves letters and parcels between the distribution hubs, mail processing centres and delivery offices around the UK. 

As of today, Wednesday 12 January, Royal Mail’s air, rail and road network operated to schedule over the last 24 hours. 

As for the mail centres, some have reported noted all mail was processed or despatched to schedule over the last 24 hours, and as a result, some mail may be delivered slightly later than expected.

The mail centres affected are:

Bristol Mail Centre: Some mail posted from across the UK on Tuesday, due for delivery today to addresses in the BA, BS, GL and TA postcode areas.

Chelmsford Mail Centre: Some mail posted from across the UK on Tuesday, due for delivery today to addresses in the CM, CO and SS postcode areas.

Leeds Mail Centre: Some mail posted from across the UK on Tuesday, due for delivery today to addresses in the BD, HD, HG, HX, LS, WF and YO postcode areas.

London Central Mail Centre: Some mail posted from across the UK on Tuesday, due for delivery today to addresses in the EC, N, W1 and WC postcode areas.

Manchester Mail Centre: Some mail posted on Tuesday in the BL, M, OL and SK postcode area, due for delivery today to addresses across the rest of the UK.

Northern Ireland Mail Centre: Some mail posted from across the UK on Tuesday, due for delivery today to addresses in the BT postcode area.

As for today’s deliveries, Royal Mail is still aiming “to deliver to all addresses we have mail for, six days a week”. 

However, their website explains: “In a small number of local offices this may temporarily not be possible due to local issues such as COVID-related self-isolation, high levels of sick absence, resourcing, or other local factors.

“In those cases, we will rotate deliveries to minimise the delay to individual customers. 

“We also provide targeted support to those offices to address their challenges and restore our service to the high standard our customers would normally receive.

“We’re sorry for any inconvenience and thank you for your understanding.” 

The offices most impacted are: 

Altens DO (AB10 to AB12 and AB35)

Amesbury (SP3 and SP4)

Banff DO (AB44 and AB45

Bearsden DO (G61)

Bicester DO (OX25 to OX27)

Bishopbriggs DO (G64)

Bredbury DO (SK6)

Bridge Of Don DO (AB22 and AB23)

Bristol South DO (BS3, BS13 and BS41)

Buckingham DO (MK18)

Burgess Hill DO (BN6 and RH15)

Caldicot DO (NP26)

Camberwell (SE5)

Cardiff West DO (CF5)

Chelmsford DO (CM1 to CM3)

Cramlington DO (NE23)

Cricklewood DO (NW2)

East Dulwich DO (SE22)

East Kilbride DO (G74, G75 and G79)

Erskine DO (PA7 and PA8)

Finchley Church End DO (N3)

Finsbury Park DO (N4)

Glasgow G32 DO

Glasgow G41, G42 and G45 DO

Glasgow G43 and G46 DO

Golders Green DO (NW11)

Hanwell (W7)

Harlow DO (CM17 to CM20 and CM92)

Harold Hill DO (RM3)

Heaton DO (NE6 and NE7)

Herne Hill DO (SE24)

Holloway DO (N7)

Hornsey DO (N8)

Hove DO (BN3 and BN52)

Invergordon DO (IV17 and IV18)

Islington DO (N1 and N1C)

Lancing (BN15)

Lark Lane DO (L17)

Larkhall DO (ML9 and ML10)

Maida Hill DO (W9)

Manchester South West DO (M15, M16 and M32)

Maryport DO (CA15)

Monmouth DO (NP25)

Motherwell DO (ML1)

Muswell Hill DO (N10)

New Ferry DO (CH32, CH62 and CH63)

Newport East DO (NP18 and NP19)

Newton Mearns DO (G77)

Northwich DO (CW8 and CW9)

Oxted DO (RH8)

Perth DO (PH1. PH2 and PH14)

Rayleigh DO (SS6)

Redcar DO (TS10 and TS11)

Rotherhithe DO (SE16)

Rottingdean DO (BN2 and BN51)

Sheffield North East DO (S5)

Shepshed DO (LE12)

Skelmersdale DO (WN8)

South Croydon DO (CR2)

Speke DO (L24)

St. Helens DO (WA9 to WA11)

Swindon West DO (SN5)

Sydenham DO (SE26)

Thame DO (OX9 and OX39)

The Hyde DO (NW9)

Uddingston DO (G71)

Upminster DO (RM14)

Upper Holloway DO (N19)

Upton DO (CH30 and CH39)

Wallasey DO (CH27, CH44 and CH45)

Wantage DO (OX12)

Ware DO (SG9 to SG12)

Warrington DO (WA1, WA2, WA4 and WA5)

West Norwood DO (SE27)

West Wickham DO (BR4)

Wootton Bassett DO (SN4 and SN16)

Many people have taken to Twitter to discuss the problem or contact Royal Mail. 

@EJJewellery asked: “@RoyalMail Any updates on when WS13 will be receiving post? Been waiting for a parcel for over a week.” 

Ian Seabrook tweeted: “Not sure if it’s Covid related, but @RoyalMail seems to be seriously struggling at the moment. Have never had so many people querying where their orders are.” 

And Dale replied to it with: “It took nearly 4 weeks for some of our pre-Christmas post to come through.” 

@Drewettfrench contacted Royal Mail on Twitter: “@RoyalMail @RoyalMailHelp can one of your customer complaints department call me urgently. We have not received post for over a month OX27 8. It’s now getting beyond acceptable. I have a terminally ill son who’s missed vital appointments because of not receiving post. #royalmail.” 

@mrtepduck wrote: “Haven’t received any post for a good week and a bit now. Should I be concerned @RoyalMail?” 

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