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A UPS delivery driver has gone viral sharing his “unreasonable” customer request, joining in on a viral TikTok trend.
TikTok user @your_uncle_dave posted a video answering @steveioe‘s question, “What is an unreasonable request from someone you were trying to help at your job?”
The user goes on to detail a time when a man tried to get him to fulfill a huge request — to take away his fully assembled couch that he was still using.
“So I knock on [the customer’s] door and say, ‘Hi sir, you have a return item today?’”
When the delivery worker asked the customer where the item was, the TikTok user said that “he points at the couch that he is currently using.”
“I said, ‘I can’t take that. It’s not in a box ready to go,’ ” he said, noting that the adamant customer insisted he was required to.
#stitch with @steveioe another day in the life of a ups guy #fyp #stitch #deliverydriver #customerservice #tiktok #viral #comedy #trending #funny
“He becomes angry with me, and says that Amazon assured him that I would disassemble and repackage the couch for him,” he said. “To which I responded, ‘Nope, we don’t do that and we’ve never done that.’ ”
The customer became “even more angry” and irrational, insisting that the worker contact his superiors to change the policy.
“This man legitimately expected me to be able to contact the CEO of Amazon and UPS to try to sort this out,” he added.
Unfortunately for that unsatisfied customer, “Uncle Dave” doesn’t have Jeff Bezos and Carol Tomé on speed dial, since he’s “just your friendly neighborhood delivery man.”
TikTok has been a hotbed of customer service venting. Another trend that went viral centered around unreasonable customer requests, including one in which Starbucks baristas spill the coffee beans on complicated customized orders that they despise. In one viral instance, Starbucks worker Josie complained about the order that made her want to quit her job, sharing an order placed by Edward, who requested 13 sweetly specific ingredients.
But these videos aren’t enough to shame customers to stick to the menu, Edward replied to his TikTok fame, saying, “I don’t see a reason why I wouldn’t order a drink like this again.”
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