Furious couple slams E.ON after paying £9,500 for ‘cowboy’ solar panel installation which left them with damaged roof which leaks when it rains

  • Chris and Lorraine Lee have accused E.ON of of ‘incompetence’ and ‘stupidity’
  • They claim the company treated them poorly after their solar panel installation
  • Mr Lee says the installation left them with a damaged, leaky roof for months 

A couple has slammed energy company E.ON for ‘poor treatment’ after having spent £9,500 on a ‘cowboy’ solar panel installation that led to roof damage and flooding.

Chris and Lorriane Lee, of Gillingham, ordered their new green energy system in November 2021. It was installed by E.ON contractors in May this year.

However, after rain in June revealed a leak, it took more than two months for workers to return to the property, despite numerous calls.

Mr Lee, 53, has now accused E.ON of ‘incompetence’ and ‘stupidity,’ as well as a lack of accountability, saying the firm ‘had no duty of care whatsoever’ and has ‘not done a single thing right.’

Chris (right) and Lorriane Lee (left), of Gillingham, have slammed energy company E.ON for ‘poor treatment’ after having spent £9,500 on a ‘cowboy’ solar panel installation that led to roof damage and flooding

The couple ordered their new green energy system in November 2021. It was installed by E.ON contractors in May this year. However, after rain in June revealed a leak, it took more than two months for workers to return to the property, despite numerous calls

The couple choose to have 10 solar panels installed due to the energy crisis and with environmentally friendly motivations in mind. 

They ordered the new renewable panels and then waited five months for their roof to be fixed – which leaks whenever it rains. 

Now, Mr Lee and his 61-year-old wife are calling out E.ON for ‘not caring’ about the fact that their roof is leaking enough to fill up ‘half a bucket’ of water in just one week.

‘They’ve not done a single thing right,’ Mr Lee exclaimed. ‘I’ve pointed out to them it’s not their home that it’s being done to, it’s mine. They just do not care. They’ve had no duty of care whatsoever.’

The homeowner – who runs a own carpet and upholstery cleaning business and has dealt with water damage claims through his work – claims that even after the contractor’s visit in August the problem was not fixed.

He alleged ‘constant’ water ingress caused damp, damage, and cracks to the bedroom and bathroom ceilings, as well as water stains on a newly decorated landing wall.

‘They’re not caring whatsoever. They’ve got my £9,500 and that’s all they care about,’ Mr Lee continued. 

‘We’re not talking about a biblical flood coming through my roof but we’ve got enough water that’s filling up half a bucket within the space of a week.’

Mr Lee alleged ‘constant’ water ingress caused damp, damage, and cracks to the bedroom and bathroom ceilings, as well as water stains on a newly decorated landing wall

The couple lives in a 140-year-old Victorian property close to the mouth of the River Medway with their three Labradors. 

Mr Lee suffers from poor health and said recent stresses have made things worse for him. The 53-year-old had a stroke six years ago and is partially blind. 

He is also being treated for a condition that leaves him with regular migraines, which he said has got worse since dealing with E.ON. 

‘The stress from dealing with these people has not been good. My health has not been fantastic,’ he said. ‘My migraines have actually been spiking a bit more recently since having to deal with these idiots. 

He added: ‘When you pay out that amount of money you shouldn’t get treated like this if there’s a problem.’

The couple claimed to have called E.ON almost every day but have had little response in the past five months since the damage was done. 

Mr Lee and his 61-year-old wife are calling out E.ON for ‘not caring’ about the fact that their roof is leaking enough to fill up ‘half a bucket’ of water in just one week

Mr Lee said he and his wife chose E.ON because it is a big energy company ‘so you’d like to think they employ people who know what they’re doing’. 

He warned the company should have to pay compensation for the damage, as well as fix the issue itself.

Since speaking with KentLive, Mr Lee said E.ON has now arranged to send roofers around this week to address the issue.

E.ON has now apologised, telling the newspaper: ‘We are currently arranging for the necessary repairs to Mr Lee’s roof which should be completed in the next week or so. We’re speaking with Mr Lee to apologise for the inconvenience and to keep him updated on the progress of the works. 

‘We will ensure the matter is resolved to his complete satisfaction.. This is an extremely rare occurrence across the thousands of solar panel installs completed for E.ON customers around the country.’

MailOnline has approached E.ON for comment.

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